Returns and claims

Filing claims
To file a claim, follow the steps below:

1. Return / Claim Form
Fill in the Return / Claim Form and include it in your package. The document should contain the following data: name and surname, email address or correspondence address, telephone number, indication of the product number and the reason for the claim, date of purchase and occurrence of the defect.

2. Sending back the product
When submitting a claim, please send back the product with all its accessories and a copy of the purchase invoice.

3. Shipping
Send the product you are submitting a claim regarding to:
SOTI Natural
Puławska 257/160

02-769 Warszawa

Note! You can also contact our Customer Service team and we will collect the product from you ourselves. 

Returning products
In accordance with applicable law, you have 14 days to return the products. To withdraw from the agreement and return a product purchased from us, fill in the necessary statement and send it to our address together with the product(s) being returned: 
SOTI Natural
Puławska 257/160

02-769 Warszawa
Include all accessories received with your product(s) as well as the receipt or invoice in the package with the statement and the product(s) being returned.

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