Filing claims To file a claim, follow the steps below:
1. Return / Claim Form Fill in the Return / Claim Form and include it in your package. The document should contain the following data: name and surname, email address or correspondence address, telephone number, indication of the product number and the reason for the claim, date of purchase and occurrence of the defect.
2. Sending back the product When submitting a claim, please send back the product with all its accessories and a copy of the purchase invoice.
3. Shipping Send the product you are submitting a claim regarding to: SOTI Natural Puławska 257/160
Note! You can also contact our Customer Service team and we will collect the product from you ourselves.
Returning products In accordance with applicable law, you have 14 days to return the products. To withdraw from the agreement and return a product purchased from us, fill in the necessary statement and send it to our address together with the product(s) being returned: SOTI Natural Puławska 257/160
02-769 Warszawa Include all accessories received with your product(s) as well as the receipt or invoice in the package with the statement and the product(s) being returned.
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